Terms of Service

1. The service

The Blue Text (“we”, “us”) provides a messaging and calling platform that lets businesses send and receive iMessage conversations and place FaceTime audio calls with their contacts, along with CRM tooling and integrations (the “Service”). Access is provided by subscription or written agreement.

2. Accounts

You are responsible for your account credentials and for everything done under your workspace, including by team members you invite. Keep your password secure and tell us immediately about any unauthorized use.

3. Acceptable use & messaging compliance

You may only message people who have given you consent to be contacted or with whom you have an existing business relationship. You are solely responsible for compliance with all applicable laws and rules, including the TCPA, the CAN-SPAM Act, state telemarketing laws, and carrier/platform messaging policies. You must honor opt-out requests immediately (the Service enforces opt-out suppression automatically, but the legal responsibility is yours). Prohibited: unlawful content, harassment, deceptive or fraudulent messages, and messaging purchased or scraped contact lists without consent.

We may throttle, suspend, or terminate accounts whose messaging patterns endanger deliverability, violate this section, or generate excessive complaints.

4. Phone numbers & deliverability

Messaging identities (phone numbers and lines) are provisioned and managed by us and remain part of the Service. Deliverability depends on third-party platforms (including Apple) whose policies change without notice; we apply protective sending limits but do not guarantee delivery of any particular message, and numbers may occasionally need to be replaced. We will use reasonable efforts to minimize disruption.

5. Fees

Fees are as agreed in your order or subscription. Fees are non-refundable except as required by law or expressly agreed in writing. We may suspend the Service for non-payment after reasonable notice.

6. Your data

You retain ownership of the contact data, messages, and content you bring to the Service. You grant us the rights needed to operate the Service (storing, transmitting, and processing that data on your behalf). Our handling of personal information is described in the Privacy Policy.

7. Disclaimers

The Service is provided “as is” without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be uninterrupted or error-free.

8. Limitation of liability

To the maximum extent permitted by law, neither party is liable for indirect, incidental, special, consequential, or punitive damages, or lost profits or revenue. Our total liability under these terms is limited to the amounts you paid us for the Service in the twelve months before the claim arose.

9. Termination

Either party may terminate as described in your order, or immediately for material breach that goes uncured for 15 days after notice. On termination we will make your data available for export for 30 days, after which it may be deleted.

10. Changes

We may update these terms from time to time; material changes will be notified via the Service or email, and continued use after the effective date constitutes acceptance.

11. Governing law & contact

These terms are governed by the laws of the State of North Carolina, excluding its conflict-of-laws rules. Questions: team@thebluetext.com.